24Cure — Global Healthcare Partner
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Solutions

Healthcare coordination across every stakeholder.

Behind every patient journey are multiple organisations, approvals, documents and decisions that must come together at the right time. When they do not, care stalls — and everyone suffers the consequences.

24Cure coordinates the healthcare journey between employees, employers, healthcare providers, insurers and TPAs. Each of our solutions is built around a specific stakeholder's needs — but designed to connect all of them.

01 — Corporate employers

Your employees deserve more than a health policy. They deserve someone in their corner.

Health insurance gives employees coverage. What it does not give them is guidance — someone to call when an approval is delayed, a claim is rejected, or they do not understand what happens next.

When that guidance is missing, employees turn to HR. HR teams then carry a coordination burden they were never designed for — managing individual medical cases while their actual responsibilities wait.

24Cure removes that burden. We act as a dedicated healthcare coordination partner for your workforce — managing every case from first medical need to final settlement, so your employees are supported and your HR team stays focused.

What we coordinate

  • Healthcare case management — a dedicated coordinator assigned to every case
  • Hospital and specialist guidance — helping employees access the right provider, in-network, first time
  • Insurance approval support — managing pre-authorisation requests and follow-ups directly
  • Claims documentation — collecting, verifying and submitting on behalf of the employee
  • International treatment coordination — managing overseas care when employees need it
  • Post-treatment follow-up — ensuring settlement is completed and the case is properly closed

Why employers choose 24Cure

Productivity stays protected

Employees navigating healthcare on their own lose time, focus and energy. With 24Cure managing the process, employees get back to work faster — and with less stress.

HR workload is reduced — significantly

Instead of your HR team coordinating between hospitals, insurers and employees, 24Cure becomes the single point of contact. HR retains oversight without carrying the operational weight.

A benefit that is felt, not just listed

Healthcare coordination is an employee benefit that employees actually notice when they need it. It strengthens your employer brand and supports talent retention.

Consistent experience across borders

For organisations with workforces in multiple markets, 24Cure provides the same coordinated care experience regardless of where an employee is located.

Real-world scenario

An employee is advised to undergo surgery. The insurer requests additional clinical documentation. The employee does not understand the response. HR is unsure how to help. The hospital cannot proceed until approval is received. 24Cure coordinates with the hospital, insurer and employee — gathering the documentation, managing the communication, and keeping everyone informed until treatment moves forward.

Frequently asked — corporate employers

How does 24Cure work alongside our existing health insurance?
24Cure does not replace your insurance provider. We work within your existing insurance arrangement, coordinating the communication and administrative processes around it. Your insurer remains responsible for coverage decisions.
Can 24Cure be offered as a formal employee benefit?
Yes. Organisations can position healthcare coordination as a named part of their employee wellbeing programme. It is a benefit employees notice — particularly when a medical situation arises.
Does 24Cure support employees in multiple countries?
Yes. Our coordination model is designed for organisations with globally distributed workforces. Whether an employee needs care locally or internationally, we manage the full journey.
Will our HR team still be involved in employee medical cases?
HR retains visibility and oversight where appropriate. But the day-to-day coordination — the calls, the follow-ups, the documentation — is managed by 24Cure, not your HR team.
How do employees contact 24Cure when they need help?
We work with each employer to establish a clear, straightforward access process for employees — whether by phone, email or employer portal.

02 — Healthcare providers

Your team focuses on treatment. We make sure everything around it moves smoothly.

Hospitals and healthcare providers deliver exceptional clinical care. The challenge is rarely the medicine — it is the coordination that surrounds it.

Approval requests that need chasing. Documentation that sits with the wrong party. Patients who do not know what is happening or who to contact. Employers and insurers waiting on information that should already be on its way.

24Cure works alongside healthcare providers as a coordination partner — handling the stakeholder communication so your clinical and administrative teams can focus on what they do best.

What we coordinate

  • Appointment scheduling and specialist referrals
  • Pre-approval and Letter of Guarantee coordination with insurers and TPAs
  • Medical documentation — collection, organisation and submission
  • Patient communication — keeping patients and families informed throughout
  • Employer and insurer liaison — managing correspondence on behalf of the provider
  • International patient coordination — preparing overseas patients for treatment
  • Post-treatment follow-up and discharge planning support

Why healthcare providers work with 24Cure

Fewer administrative delays

When coordination is handled externally, your clinical and administrative teams spend less time chasing approvals and more time on patient care.

Better patient experience

Patients who feel informed and supported throughout their journey report better experiences — and are more likely to trust the provider they were guided to.

Smoother insurer relationships

24Cure manages the back-and-forth between your team and insurers or TPAs — reducing friction, speeding up approvals and improving documentation quality.

International patient readiness

For providers who treat international patients, 24Cure prepares patients before arrival — coordinating records, documentation and logistics so the clinical team is ready from day one.

Frequently asked — healthcare providers

Does 24Cure interfere with clinical decisions?
No. Clinical decisions remain entirely the responsibility of treating healthcare professionals. 24Cure coordinates the administrative and communication processes around the clinical care.
How does 24Cure work with our existing administrative team?
We work alongside your team, not in place of it. 24Cure takes on the stakeholder coordination — leaving your administrative staff free to focus on internal operations.
Can 24Cure coordinate international patients coming to our facility?
Yes. We manage the end-to-end coordination for international patients — including documentation, insurer communication, travel planning and patient preparation before arrival.
How does 24Cure handle documentation?
We collect, review and route documentation between the relevant parties — patients, employers, insurers and TPAs — ensuring the right information reaches the right party without delay.

03 — Insurance & claims

Your policy is only as strong as the experience it delivers.

Insurance coverage means little to an employee who cannot navigate the system around it.

When pre-approvals are slow, when claims are rejected for missing documentation, when members call their insurer not knowing what to do next — the problem is not the policy. It is the coordination gap between the policy and the care.

24Cure closes that gap. We work alongside insurance providers and TPAs as an authorised coordination partner — ensuring members are guided, documentation arrives complete, and cases move forward with fewer delays.

What this means for insurers & TPAs

Fewer incomplete claims

We ensure documentation is complete before submission — reducing the back-and-forth that slows your claims process and costs your team time.

Faster approval turnaround

Pre-approval follow-ups are handled proactively by our coordinators — cutting the time between request and decision without adding to your team's workload.

In-network guidance that prevents costly mistakes

We guide members to the right providers before they seek care outside the network — reducing out-of-network claims and the disputes that follow.

Members who renew

Corporate clients whose employees feel genuinely supported report stronger satisfaction and higher renewal intent — directly protecting your book of business.

A partner you can white-label

24Cure can be embedded into your group health offering as a co-branded or white-label coordination service — giving your premium tiers a tangible, differentiated benefit.

Coordination that stays compliant

Every case we manage is handled in line with applicable insurance authority guidelines and health data requirements — reducing your exposure to regulatory and documentation risk.

Partnership models

01

Embedded partner model

24Cure is built into your group health product as a bundled benefit. Offer it as a standard inclusion or a premium tier add-on — your members get dedicated coordination; your product becomes stronger.

02

Referral partnership

Refer your corporate clients to 24Cure directly. A formal referral agreement defines commercial terms, service levels and data protocols — clean, simple and structured.

03

White-label model

The full 24Cure coordination service, delivered under your brand. Your members experience seamless care coordination as a natural extension of their insurance — without ever leaving your ecosystem.

Frequently asked — insurers & TPAs

Does 24Cure approve or decline insurance claims?
No. Claims decisions remain entirely with the insurer or TPA. 24Cure coordinates the communication and documentation process — we do not make or influence coverage decisions.
How does 24Cure access member information?
24Cure operates under a formal authorisation framework. For insurer partnerships, this is defined in the partnership agreement. For individual cases, employee consent is obtained before coordination begins.
Can 24Cure be integrated into our existing TPA workflow?
Yes. We work with each insurer and TPA to align our coordination process with your existing workflows, avoiding duplication and ensuring a seamless experience for your members.
What data does 24Cure handle, and how is it protected?
All case data is handled in accordance with applicable privacy and data protection requirements. Information is shared only with authorised parties and with appropriate consent.

04 — International care

When treatment crosses borders, the coordination challenge grows exponentially. We manage it.

Choosing the right hospital in another country. Coordinating medical records across healthcare systems. Arranging travel for a patient who is already unwell. Managing treatment schedules, insurer approvals and overseas provider communication — simultaneously.

International healthcare journeys are among the most complex coordination challenges any organisation faces. 24Cure manages the entire process — from the moment a decision is made to seek overseas treatment, through to post-treatment follow-up after the patient returns home.

What we coordinate

Provider selection and specialist access

We identify appropriate hospitals and specialists based on the patient's medical requirements and available coverage — so decisions are informed, not guesswork.

Medical records and documentation

We coordinate the transfer of medical records and documentation between healthcare providers and across healthcare systems — ensuring the treating team has everything they need before the patient arrives.

Insurance and approval coordination

We manage pre-authorisation requests with the patient's insurer or TPA for overseas treatment — including Letters of Guarantee and international coverage confirmation.

Travel and accommodation support

Where required, we coordinate travel planning, visa guidance and accommodation arrangements as part of the overall care journey.

Treatment scheduling and on-the-ground liaison

We coordinate appointment schedules, treatment timelines and communication with the overseas provider throughout the patient's stay.

Post-treatment follow-up

After the patient returns, we continue coordinating follow-up care, claim settlement and any ongoing communication between the overseas provider and home-country stakeholders.

Frequently asked — international care

Can 24Cure coordinate treatment in any country?
We work with a network of healthcare partners across major healthcare destinations. Our coordination covers the full journey — from planning to post-treatment follow-up — wherever the treatment takes place.
How does insurance work for international treatment?
We work directly with the patient's insurer or TPA to confirm coverage for overseas treatment, obtain pre-authorisation, and manage any Letters of Guarantee required by the overseas provider.
Does 24Cure help with travel and visa arrangements?
Yes. Where required, we coordinate travel and accommodation logistics and provide guidance on visa requirements as part of the overall international care journey.
What happens after the patient returns home?
24Cure continues coordinating follow-up care, claim documentation, and ongoing communication between the overseas provider and the patient's home-country insurer and employer.

Get started

Which part of the journey needs coordinating?

Tell us where the gaps are in your organisation, and we will recommend an approach that fits.

Book a consultation → Partner with 24Cure