How it works

Healthcare coordination made simple.

Navigating healthcare can involve multiple organisations, approvals, documents and decisions. Without proper coordination, the process becomes overwhelming — for patients, for employers, and for everyone involved.

The coordination journey

Six stages. One coordinator. No gaps.

24Cure brings every stakeholder together through one connected care journey. From the moment a healthcare need arises until the case is closed, our coordinators manage the communication, documentation and follow-up that make everything else possible.

STEP 01

A healthcare need arises

Every case begins with a need. It could be a planned procedure, a specialist consultation, a hospital admission, a second medical opinion, or treatment in another country. Employees, employers or healthcare providers can reach out to 24Cure to open a case.

STEP 02

A dedicated coordinator takes ownership

A dedicated healthcare coordinator is assigned immediately. This person becomes the single point of contact for the patient and all stakeholders throughout the journey. They review the case, understand what is needed, and begin engaging the relevant parties.

STEP 03

Medical and administrative coordination begins

24Cure coordinates across every party involved. This includes arranging appointments, managing pre-approval requests with insurers and TPAs, facilitating documentation, and preparing international treatment requirements where applicable. Every action is tailored to the specific case.

STEP 04

Every stakeholder stays connected

Throughout the journey, 24Cure keeps all parties informed. Employees receive clear updates. Employers are kept in the loop without being burdened. Healthcare providers have the information they need. Insurers and TPAs receive complete, timely documentation. No one is chasing anyone.

STEP 05

Treatment moves forward

With approvals in place, documentation handled and all parties aligned, the patient receives care. Our coordinators remain active throughout treatment — managing any developments that require further coordination.

STEP 06

Claims coordination and case closure

After treatment, 24Cure coordinates claims documentation, submission and follow-up with the insurer or TPA. We continue managing the case until settlement is confirmed and every outstanding item is resolved. The case is only closed when it is truly complete.

Who we work with at every step

Four parties. One shared source of truth.

Patients and employees

We provide clear guidance throughout every stage, explain what is happening and why, and ensure they never feel alone in the process.

Employers and HR teams

We keep employers informed at an appropriate level while removing the operational burden of case management from HR entirely.

Healthcare providers

We facilitate documentation, approvals and communication so providers can focus on clinical care rather than administrative coordination.

Insurers and TPAs

We manage pre-approval requests, documentation submissions and follow-up — reducing the administrative load on insurer teams and improving turnaround times.

Why this approach works

Coordination rarely happens on its own.

Healthcare is most effective when communication is clear and responsibilities are well-defined. The challenge is that in a system involving five or more separate organisations, coordination rarely happens on its own.

By acting as the single point between all parties, 24Cure eliminates the gaps where cases get stuck — the unanswered emails, the incomplete submissions, the patients who do not know what to do next.

One coordinator. Every stakeholder. No gaps.

Fig. 01The coordination layer

One journey · One coordinator · Every stakeholder connected

Frequently asked

How it works, answered.

How do I start a case with 24Cure?

A case can be initiated by an employee, employer or healthcare provider. Once we receive the request, a dedicated coordinator is assigned and the coordination process begins immediately.

Who manages my case?

Every case is assigned to a dedicated healthcare coordinator who acts as your primary point of contact throughout the journey. You will always know who is handling your case.

Will I need to coordinate with hospitals and insurers myself?

No. 24Cure manages communication between all parties on your behalf. You will be kept informed throughout, but you will not be required to chase anyone yourself.

How long does the coordination process take?

Every case is different. Timelines depend on the medical situation, the documentation required, and the healthcare providers and insurers involved. Our coordinators work to move every case forward as efficiently as possible.

Can 24Cure support urgent healthcare needs?

Yes. When urgency is a factor, our coordinators prioritise accordingly — escalating pre-approval requests, accelerating documentation, and maintaining direct communication with all parties until the case is resolved.

Does 24Cure stay involved after treatment begins?

Yes. Coordination does not stop when treatment starts. We continue managing communication, documentation and any developments that arise throughout the treatment journey and during follow-up.

Can employers track the status of employee cases?

Employers receive updates in line with applicable privacy requirements and employee consent. Individual medical information is handled confidentially. We work with each employer to agree the appropriate level of reporting.

Ready when you are

See how coordination would work for your organisation.

We will walk through the model, explain how it fits alongside your existing arrangements, and answer any questions your team may have.

Book a consultation → See our solutions